Webinar – Financial Services Learning Trends 2021: New Approach to Workforce Enablement

Financial Services WebinarAn innovative webinar from KnowledgeWorks Global Learning

Date: February 10th, 2021 (recording below)
Time: 11:00 am Eastern
Duration: 1 Hour

The Financial Services market has undergone a transformation in the last year resulting in new approaches to virtual learning, the customer experience, technology, security and automation. As customer expectations grow, banking digital ecosystems have evolved to include innovative customer apps and engaging technologies in order to maintain a competitive edge. Financial Institutions have pivoted to adopt mobile-first approaches to meet the demand of customers and the growing remote workforce.

Adaptability in learning approaches is crucial to the success of an organization’s business strategy. As learning changes to meet the requirements of a virtual world, so does the roadmap for employee onboarding, upskilling, customer education, leadership skills, business workflows, team communication and technology. The evolution of the modern workforce has accelerated, creating a greater demand for learning professionals to effectivity plan and execute a sustainable learning strategy.

Hear from Financial Industry experts on the trends, challenges, and immersive solutions you need to know for 2021. Join KnowledgeWorks Global Learning to explore:

  • The latest learning trends within Financial Services
  • Understanding the virtual landscape for Leadership and Management
  • The redefined focus on Digital Transformation
  • Workforce approaches to support sustainable learning
  • Emerging technologies to better engage learners


Wendy Austin

Wealth Management Consultant
Former CLO, BNY Mellon Wealth Management

William Keyles

VP, Director of Learning & Development
Main Street Bank

Kelly Lake

Kelly Lake
Global Head, Corporate Learning
KnowledgeWorks Global Learning