The Impact of Artificial Intelligence on eLearning

Lately, there has been a lot of buzz about Artificial Intelligence (AI) and how it has impacted the training and development field. But before we go further into that, what is AI? AI is an umbrella term that encompasses a broad range of technologies and techniques that enable machines to perform tasks that would typically require human intelligence, such as perception, reasoning, learning, and decision-making. AI systems can be trained to recognize patterns and make predictions based on large datasets, allowing them to automate complex processes, optimize operations, and enhance human decision-making.

AI is transforming the way we live and work, and its impact on workforce learning is no exception. As AI technology continues to advance, organizations are increasingly using it to improve the effectiveness and efficiency of their training and development programs. AI is being employed to personalize learning experiences, identify knowledge gaps, and provide real-time feedback to learners. Additionally, AI is helping organizations to identify trends and patterns in their training data, which can inform decisions about the development of future learning programs.

39% of companies plan to invest in AI over the next 12 months for reskilling and workforce development.

IBM Global AI Adoption Index 2022

Some of the best ways to integrate AI into an eLearning platform include:

Resolve real-time queries

Chatbot features can help learners resolve their queries in real-time instead of waiting for a trainer. AI makes data analysis easy by collating and sorting information based on the most relevant and in-demand content. Learners are just a click away from accessing information, reducing response time and saving time searching for expert knowledge. However, users may still need to independently verify solutions provided by ChatGPT to avoid confusion.

Create smart content

AI can help curate and make knowledge-sharing intelligent by enhancing accessibility features and removing language barriers. It can help fill in the gaps in eLearning content. With special AI features, it can help remove language barriers by enabling learners to train in a language in which they are comfortable. Besides, courses designed using AI take advantage of learning programs that can use language-processing algorithms to provide subtitles and provide detailed video descriptions for course materials.

Create effective programs through Learning Management Systems (LMS)

AI-enabled LMS can use algorithms to understand the behavior and capability of the learner and group them based on the evaluation of their performances. This feature helps create highly effective training programs.  The more data the system processes, the more intuitive and effective the training program can be.

Create customized learning

As a learning designer, the biggest challenge is to make engaging content and provide a unique learning experience catering to individual likes and needs.  Learners have different interests, paces, skill sets, and experiences. It is essential to create a personalized learning path where learners can relate to the content and fill in any gaps in learning. Sometimes the knowledge assimilation may not be at par. With AI, you can easily predict learner behavior based on records, interactions, and performances, fill gaps, and create customized learning.

Even though the advantages of AI-based technology in eLearning are immense, the eLearning space has not yet fully explored its potential. Learning design teams need to innovate and make the most of AI to create intelligent and sophisticated learning designs to stay relevant in the future.

While AI has the potential to revolutionize workforce learning, it is important to consider the ethical implications and ensure that these technologies are used in a way that benefits both the organization and the individuals who make up its workforce.

To learn more about how KGL can collaborate with you to integrate AI-based learning content for your organization, please contact

This blog was written with the help of ChatGPT.

KnowledgeWorks Global Ltd. (KGL) is your strategic partner for workforce learning solutions. As an affiliate of KnowledgeWorks Global Ltd., the leading content services company, we help organizations improve their performance through end-to-end support of their development and business goals.